Contact True-Slate

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We reply to every message, usually within two working days.

Before you write

Many questions are answered on each app's support page, which is the quickest route if you are on set and need an answer now:

• True-Slate support and the full True-Slate feature guide
• True-Prompt support
• True-Script support

Reporting a problem

To help me fix things quickly, please include:

1. Which app, and the version number (it is shown in the app's Settings screen).
2. Your device, for example iPad Pro 13-inch or iPhone 16, and the iOS or iPadOS version.
3. What you did, what you expected, and what happened instead.
4. A screenshot or screen recording if you can. For timecode issues, the frame rate and the device you were jamming from.

Ideas and feedback

Many features in the True apps started as an email from someone on a shoot. If there is something you wish the app did, write and say so. Tell me how you work and what would save you time; that is more useful than a feature name on its own.

Purchases and refunds

The apps are sold through the Apple App Store, so Apple handles payment and refunds. To request a refund, use Apple's Report a Problem page. I am always happy to help first if something isn't working.

Privacy

If you email, your message is used only to reply to you and is never shared or used for marketing. See the Privacy Policy for details.

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